Refund & Returns Policy

We want you to be satisfied with your purchase from Raptor Mode. If you’re not completely happy, we’re here to help.

Returns

Returns are accepted within 30 days of delivery.
Items must be unused, in original packaging, and in resalable condition.
Proof of purchase is required.
Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain items may be non-returnable for hygiene or safety reasons. Any exclusions will be clearly stated on the product page.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 7–10 business days.
Shipping costs are non-refundable unless the item is faulty or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos, and we’ll resolve the issue as quickly as possible.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as we are not responsible for lost return shipments.

How to Start a Return

To initiate a return, please contact us at support@raptormode.com with your order number and reason for return. Our team will provide next steps.